Return and Refund Policy

Thank you for shopping with Fish and Fay Finds! Because we operate as a discount and liquidation retailer to bring you top-tier finds at drastically reduced prices, our inventory moves quickly and our margins are slim. Please review our policy below before making a purchase.

Due to the unique nature of our inventory, all sales are final. We do not accept returns, exchanges, or cancellations for buyer’s remorse or change of mind. We take great care to provide accurate product photos and detailed condition descriptions for every item we list.

Your satisfaction is incredibly important to us! If an item arrives to you damaged during transit, or if it differs significantly from the product description provided on our website, we want to make it right.

• The 3-Day Window: You must contact us within 3 days of delivery (as marked by the carrier tracking number) to report the issue.
• How to Report: Please email us at 3triplef8@gmail.com with your order number, a brief description of the issue, and clear photos of the damage or discrepancy.

Once we review your request and confirm the issue, we will work with you to find the best solution, which may include:

1. Issuing a refund for the item.
2. Providing a store credit for a future "hunt."
3. Arranging for a return shipping label at our expense, if the item needs to be sent back to us.

Please note: Approved refunds will be credited back to your original method of payment. Processing times may vary depending on your financial institution.

If you have any questions about a specific item before making a purchase, or if you need to report an issue with a delivery, please reach out to us at:

• Email: 3triplef8@gmail.com
• Contact Page: Send us a message